Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

HempPower.com offers free ground shipping within the U.S. for all orders over $xx.xx. On orders less than $74.99 within the U.S., shipping is a flat rate of $x.xx.

Which Payment Methods are Accepted in the Online Shop?

We accept the following payment methods:

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How long will delivery take?

The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose. During sale and promotion periods delivery might take a little longer than expected.

Ground shipping generally takes 2-7 business days from the time an order is placed to arrival at your door.

Though in case of any delay in delivery due to unforceful & unavoidable circumstances. HempPower.com won’t be responsible for such delay.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Your personal information is protected, we take reasonable precautions and follow generally accepted industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your personal information is protected by your password – never share this password with anyone. HempPower.com will never contact you to ask you for your password.

What exactly happens after ordering?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it’s ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.

Do I receive an invoice for my order?

Yes, we will email you a PDF copy of your invoice. You should receive it shortly after you get your shipment confirmation email.

Does HempPower.com ship to all 50 US States?

Yes, we will email you a PDF copy of your invoice. You should receive it shortly after you get your shipment confirmation email.

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